Join our Team!

Broadway Veterinary Hospital in Rochester, Minnesota, is adding another associate veterinarian to our practice! Our team consists of two doctors aided by multiple technicians and assistants. Our support staff is confident and skilled in anesthetics, dentistry, radiology, and lab testing, so we can allow our DVMs to focus on surgery, exams, and diagnostics. Together, we have created a casual and friendly atmosphere for everyone involved in the practice. 

Broadway’s mission is to practice modern medicine with old-fashioned caring.  Despite the growth and change the last 17 years have brought, one thing remains the same: BVH is a family environment, and our staff and their families are as much a priority as the pets and owners we serve. We welcome a veterinarian adept in medicine, surgery, and dentistry ready to take part in our successful hospital! 

Full and part-time positions available.

About the area: Rochester is a fantastic city! It is located in a beautiful part of the state with several rivers and lakes, bike trails, and state parks nearby for the outdoor enthusiast. The world-renowned Mayo Clinic and IBM are the area’s top employers, creating a diverse community and plenty of career opportunities. It continues to be rated one of the top places in the state and nation to live.  Between the fun social atmosphere, historic downtown, and highly rated public schools, there is something for everyone. 

• Process: We want to make things easy on you! 1. Apply 2. Set up an initial call with the practice representative.  3. Schedule a visit to the practice to meet the team!  (We promise not to ask what your greatest weakness is!)

• A commitment to lifestyle focus: What is most important to you outside of veterinary medicine? We want to ensure a balance between your personal and professional priorities.
• Schedule: We offer a fixed 4-day work week with NO weekends or on-call.
• Compensation: Let’s talk! Lay out your expectations upfront. We consider each candidate individually, taking into account their skills and experience, to offer compensation that allows you to live comfortably.
• PTO-3 weeks vacation/sick days that we don’t make impossible to use!
• Management: Maintain an open line of communication with your leadership team. You will be heard and taken seriously!
• Continued Education: Ample CE allowance and FREE internal CE opportunities, including wet labs!
• Professional growth support: Medical autonomy, support of new implementations brought to the practice, workshops, and retreats dedicated to professional development.
• Helping Hands: Have an adequate number of skilled support staff by your side, with a 1:2 doctor-to-tech/assistant ratio. Focus on your patients, and let your techs do what they do best!
• Benefits: Medical, dental, vision, life, company-paid short-term disability, 401(k), and Roth(k). If enrolled, a monthly stipend to cover your individual health insurance premium is also included.
• We’ve got you covered: Liability coverage, State Licensure dues, DEA Registration, AVMA and state VMA memberships, and any other associated memberships will also be paid for should they become due during employment.

*Part-time benefits may vary.

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability, or status as a disabled or Vietnam era veteran.

Join our NEW team! We are excited to share we are Under NEW Management!

Veterinary Technician:
Are you looking for work-life balance in a fun and collaborative work environment? Look no further. CSR needed for our growing team!

Broadway Veterinary Hospital is located in Rochester, MN set in-between rolling bluffs on the Zumbro River. Rochester has an extensive parks system, the largest of which are Silver Lake and Soldiers Field in the central part of the city. Great place to walk, run, ride your bike and take your dog. It is a great location for anyone looking for work-life balance in a beautiful and vibrant city.

Broadway Vet has five exam rooms, digital radiography, digital dental radiography, an in-house laboratory, and a digital record system. We have a few traveling surgeons and ultrasound Specialist on retainer to ensure maximum patient care. With this expertise we can ensure that Broadway Vet provides the best care for all its patients and clients. We employ 3 experienced veterinarians and several support staff that are committed to providing quality medicine to their patients. This practice values continuing education and growth within the company.

Operating Hours: Monday – Friday 8:00am – 5:00pm

We are proud to offer our teammates comprehensive benefits:

• Medical, Dental, and Vision insurance
• Disability insurance
• Life insurance
• Paid time off
• 401(k) with match
• 4 day schedule
• Scrub Allowance
• No weekend work

Position Purpose

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Client Service Representative Competencies

· Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.

· Collaboration & Teamwork: Carefully coordinating actions with practice team members. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.

· Communicating: Conveying patient visit outcomes to clients and teammates to ensure successful client care, applying excellent written and verbal skills.

· Active Listening: Following the expressed wishes of teammates and clients.

· Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

· Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.

· Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.

· Processes cash, checks, charge card payments and credit account payments.

· Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.

· Assists in the updating of client/patient files, as needed.

· Prepares and sends client correspondence.

· Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.

· Performs a backup of the computer system on a regular basis, as directed.

· Performs and oversees the performance of posting daily business.

· Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.

· Answers incoming telephone calls applying proper telephone etiquette.

· Presents clients with medications, instructions, new client kits and any other take home items.

· Handles emergency situations with great care, patience, and following established clinic policies and procedures.

· Addresses client concerns in a calm and appropriate manner, ensuring every experience ends in satisfaction.

Requirements / Qualifications

· High school diploma or equivalent

· Previous veterinary experience preferred

· Previous reception experience required

Job Type: Full-time

Pay: $16.00 – $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Work setting:

• In-person

Experience:

• reception: 1 year (Preferred)
• veterinary: 1 year (Preferred)

Ability to Relocate:

• Rochester, MN 55904: Relocate before starting work (Required)

Work Location: In person