Veterinary Careers at Broadway Veterinary Hospital

Broadway Veterinary Hospital is located in Rochester, MN, between rolling bluffs on the Zumbro River. Rochester has an extensive parks system, the largest of which are Silver Lake and Soldiers Field, in the central part of the city. Great place to walk, run, ride your bike, and take your dog. It is a great location for anyone looking for work-life balance in a beautiful and vibrant city.

Broadway Vet has five exam rooms, digital radiography, digital dental radiography, an in-house laboratory, and a digital record system. We have a few traveling surgeons and ultrasound Specialists on retainer to ensure maximum patient care. With this expertise, we can ensure that Broadway Vet provides the best care for all its patients and clients. We employ three experienced veterinarians and several support staff committed to providing quality medicine to their patients. This practice values continuing education and growth within the company.

Check out Broadway Veterinary Hospital! Are you looking for work-life balance in a fun and collaborative work environment? Look no further. CVT is needed for our growing veterinary practice.

We are proud to offer our teammates comprehensive benefits:

• Medical, Dental, and Vision insurance
• Disability insurance
• Life insurance
• Paid time off
• 401(k) with match
• Personal pet care discount
• Flexible schedule

Essential Functions:

• Able to perform basic animal handling and restraint
• Be able to accurately position for radiographs
• Assist veterinarians in the practice of veterinary medicine and surgery
• Perform in-hospital lab testing and prepare specimens for outside labs
• Assist veterinarians in outpatient exams by taking histories, vital signs, and weights, as well as providing client education
• Collect and prepare diagnostic samples
• Anesthesia monitoring
• Assist in maintaining practice equipment
• Assist veterinarian in performing surgery
• Assist veterinarians in any other assigned tasks
• Maintain cleanliness of surgery suite, treatment area, and exam rooms for all surfaces.
• Support DEA compliance as it relates to the role
• Any other duties as assigned

Requirements/Qualifications:

• Previous veterinary medicine experience
• High school diploma or equivalent
• Ability to lift patients and carry equipment up to 40 pounds; ability to lift patients or carry equipment over 40 pounds with assistance
• Practice OSHA safety techniques, including proper PPE
• Computer skills, MS Office applications, etc.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Veterinary: 1 year (Preferred)
• License/Certification: Veterinary Technician Certification (Preferred)

Join our NEW team! We are excited to share we are Under NEW Management!

Veterinary Technician:
Are you looking for work-life balance in a fun and collaborative work environment? Look no further. CSR needed for our growing team!

Broadway Veterinary Hospital is located in Rochester, MN set in-between rolling bluffs on the Zumbro River. Rochester has an extensive parks system, the largest of which are Silver Lake and Soldiers Field in the central part of the city. Great place to walk, run, ride your bike and take your dog. It is a great location for anyone looking for work-life balance in a beautiful and vibrant city.

Broadway Vet has five exam rooms, digital radiography, digital dental radiography, an in-house laboratory, and a digital record system. We have a few traveling surgeons and ultrasound Specialist on retainer to ensure maximum patient care. With this expertise we can ensure that Broadway Vet provides the best care for all its patients and clients. We employ 3 experienced veterinarians and several support staff that are committed to providing quality medicine to their patients. This practice values continuing education and growth within the company.

Operating Hours: Monday – Friday 8:00am – 5:00pm

We are proud to offer our teammates comprehensive benefits:

• Medical, Dental, and Vision insurance
• Disability insurance
• Life insurance
• Paid time off
• 401(k) with match
• 4 day schedule
• Scrub Allowance
• No weekend work

Position Purpose

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Client Service Representative Competencies

· Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.

· Collaboration & Teamwork: Carefully coordinating actions with practice team members. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.

· Communicating: Conveying patient visit outcomes to clients and teammates to ensure successful client care, applying excellent written and verbal skills.

· Active Listening: Following the expressed wishes of teammates and clients.

· Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

· Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.

· Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.

· Processes cash, checks, charge card payments and credit account payments.

· Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.

· Assists in the updating of client/patient files, as needed.

· Prepares and sends client correspondence.

· Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.

· Performs a backup of the computer system on a regular basis, as directed.

· Performs and oversees the performance of posting daily business.

· Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.

· Answers incoming telephone calls applying proper telephone etiquette.

· Presents clients with medications, instructions, new client kits and any other take home items.

· Handles emergency situations with great care, patience, and following established clinic policies and procedures.

· Addresses client concerns in a calm and appropriate manner, ensuring every experience ends in satisfaction.

Requirements / Qualifications

· High school diploma or equivalent

· Previous veterinary experience preferred

· Previous reception experience required

Job Type: Full-time

Pay: $16.00 – $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Work setting:

• In-person

Experience:

• reception: 1 year (Preferred)
• veterinary: 1 year (Preferred)

Ability to Relocate:

• Rochester, MN 55904: Relocate before starting work (Required)

Work Location: In person